Frequently Asked Questions
Yes. Each video has different customizable features and if there’s something you need that you don’t see, we can work with you to include it!
Absolutely! We provide an easy, secure uploader for you to use after purchase and will walk you through step-by-step.
Yes we do! For inquiries call (919) 213-1909
Typically 10 business days, but we can expedite the video if needed.
No problem. Simply select the video you want, proceed through checkout and include details or any footage you want included and we will be in touch shortly.
We can expedite the process if needed.
Check or credit cards are the easiest ways to pay. Contact us for other options.
If there is any problem whatsoever with your video, please contact us immediately and we will support you as quickly and efficiently as possible.
If you are not 100% happy with your video, please contact us and we will process a refund.
We accept most video formats. Max file size is 10GB.
Uploading your photos and video is a cinch. We have partnered with WeTransfer to provide the easiest upload possible. After purchase, you will receive a link to the upload page. We’ve also provided a step-by-step video tutorial to show you how it works: https://mainstreetvideo.com/help/upload-your-video
All content in the videos are fully licensed. Once purchased, you will receive a copy of your license which indicates that you are free to post your video anywhere online or on broadcast television.
Absolutely. Please note that pricing will adjust based on the number of languages required for your video.
Absolutely. We are adding new videos all the time? Don’t see a video here that you need? Contact us at [phone number] to find out how we can produce one for you.
All videos are proudly produced by our talented staff members in the Apex, North Carolina.
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